The second-hand marketplace Shoppers Express Anger About Sizing Modifications
Shoppers are voicing their frustration after an update resulted in listings displaying inaccurate size information.
The second-hand shopping app has altered its size classifications for women's and children's clothes failing to inform all shoppers about the modification.
Social Media Response
Numerous buyers and vendors are expressing on platforms claiming that product pages now present an altered size classification compared to what was initially listed due to the recalibration.
The company said the new system was more in line with similar services.
The platform has recommended to check their listings and adjust the sizing manually where appropriate, which has left users frustrated.
Sizing System Modifications
Earlier, the measurements included numerical and alphabetical indicators, such as S/8 or M/10.
The updated approach includes a letter and a range for example S/UK 8-10.
For certain items, the size labels have been reassigned - like an L measurement was previously a 12 but is now a UK 16-18.
Member Experiences
A fashion influencer, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
A different member, from Glasgow, said garments she listed featuring size 14 markings were showing in the marketplace as measurements 20-22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she said.
Required Changes
Charlotte Lunn, from Derby, stated she felt frustrated due to the update requiring manual adjustment the sizes on "every single listing".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she said.
Service Background
The platform boasts over 100 million shoppers, with 18 million British users.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This represents another occasion where an unanticipated change to the app has proved unpopular: previously, the platform withdrew an update concerning shipment methods following member complaints.
